Terms & conditions

Terms & Conditions Filler Pharm

By accessing this website and placing an order, you agree to be bound by the following Terms & Conditions.

1. Professional Use Only
All products sold by Filler Pharm are intended strictly for use by qualified aesthetic practitioners and licensed medical professionals only.
Products must not be purchased or used by unqualified individuals.

2. Account Registration & Verification
To access pricing and place orders, all customers must:
Register for an account on our website
Provide valid and verifiable proof of professional qualifications (e.g. medical license, certification, or relevant credentials)
Filler Pharm reserves the right to request additional documentation, and to approve, reject, or suspend any account at its sole discretion.
We may refuse or cancel orders if sufficient verification is not provided.

3. Professional Responsibility
By purchasing from Filler Pharm, you confirm that:
You are a qualified and trained practitioner
You are competent in the safe handling and administration of the products purchased
You will use all products in accordance with UK laws, regulations, and industry best practices
You accept full responsibility for the use of all products supplied.

4. Product Information & Use
All product information provided on this website is for general guidance only.
It is the responsibility of the practitioner to ensure suitability for each patient and to follow correct clinical procedures.
Filler Pharm does not provide medical advice and accepts no responsibility for treatment outcomes.

5. Liability
Filler Pharm shall not be held liable for any direct, indirect, or consequential loss or damage arising from the use or misuse of any products purchased.
All products must be used by qualified professionals in a clinical setting.

6. Orders & Right to Refuse
We reserve the right to:
Refuse or cancel any order at our discretion
Suspend or terminate accounts that breach these Terms
Limit quantities supplied where necessary

7. Refunds & Returns
Due to the nature of aesthetic medical products, returns are not automatically accepted.
If you experience an issue with your order, you must:
Contact us at info@fillerpharm.co.uk within 48 hours of delivery
Provide your order number and details of the issue
Include photographic evidence where applicable
All refund or replacement requests are subject to investigation and approval by Filler Pharm.
We reserve the right to refuse refunds where products have been used, improperly stored, or handled incorrectly after delivery.

8. Delivery
All delivery terms are outlined in our Delivery Policy. By placing an order, you agree to those terms.

9. Changes to Terms
Filler Pharm reserves the right to update or modify these Terms & Conditions at any time without prior notice.