Delivery Policy

Delivery Policy Filler Pharm

At Filler Pharm, we ensure fast, secure, and discreet delivery of all orders across the United Kingdom.

1. Delivery Locations

   We currently deliver within the United Kingdom. For international delivery inquiries, please contact us before placing your order.

2. Order Processing

   Orders are processed Monday to Friday (excluding public holidays).
   All orders placed before the daily cut-off time are processed the same day.

3. Next Day Delivery (DPD)

   We offer Next Working Day Delivery via DPD:Orders placed before 4:00 PM (Monday–Friday) will be delivered the next working day
   Orders placed after 4:00 PM will be processed the next working day

4. Friday & Saturday Delivery

   To receive your order on Saturday, you must:
   Place your order before 4:00 PM on Friday, and
   Select Saturday Delivery at checkout (additional charge applies)
   Orders placed after 4:00 PM on Friday, or without selecting Saturday delivery, will be dispatched on the next working day and delivered from Monday onwards

5. Delivery Charges

   Delivery costs are calculated at checkout.
   Saturday delivery incurs an additional fee, which will be clearly displayed.

6. Courier Service

   All deliveries are handled by DPD, providing reliable and trackable service across the UK.

7. Discreet Packaging

   All orders are shipped in plain, unbranded packaging to ensure privacy and confidentiality.

8. Temperature-Sensitive Products

   Some aesthetic medical products require controlled storage conditions. While we package items appropriately, customers are responsible for ensuring prompt receipt of deliveries.

9. Tracking Information

   Once your order has been dispatched, you will receive a DPD tracking link via email or SMS to monitor your delivery.

10. Missed Deliveries

    If you are unavailable at the time of delivery, DPD may:Leave the parcel in a safe place
    Attempt redelivery
    Provide instructions for collection or rescheduling

11. Delivery Delays

    While we aim to meet all delivery timelines, delays may occur due to factors beyond our control (e.g., courier issues or adverse weather conditions).

12. Incorrect Address

    Please ensure your delivery details are accurate. We are not responsible for orders delivered to incorrect addresses provided at checkout.

13. Damaged or Missing Items

    If your order arrives damaged or incomplete, please notify us within 48 hours of delivery, including your order number and supporting evidence.

14. Contact Us

    For any delivery-related queries:
    Email: info@fillerpharm.co.uk
    Business Hours: Monday – Friday, 9:00 AM – 5:00 PM